HomeCLC FAQ - CLC licenses and myCLCmyCLCWhy can't I see my license details via myCLC?

6.3. Why can't I see my license details via myCLC?

All licenses owned by you personally should be visible via your myCLC account when you are logged in as a Customer. The owner of a license is usually, although not always, the person who purchased the license.

If you are registered as a technical or billing contact for a different person who owns CLC software licenses, you will be able to view the details of license they own. You can do this by switching from viewing as a Customer to viewing as a Technical Contact or a Billing Contact.

Please note that if you switch roles in myCLC  to that of Technical or Billing Contact, you will only be viewing the information pertinent to the owner of the licenses you are a contact for. That is, licenses you personally own, as a Customer, will not be visible.  You just need to switch back to the Customer role for your own details to be visible again.

Being registered as a Technical Contact on another person's account means that that you will be able to see information about the licenses you are a contact for, and also that you will receive messages about things like Server software updates.  Being registered as a Billing Contact on another person's account means that that you will be able to see information about the licenses you are a contact for, and also that you will receive messages about things like Maintenance, Support and Upgrade renewals.  . If you would like to be registered as a Technical or Billing Contact, please ask the owner of the license to register you as a Technical Contact for their licenses. The owner of the licenses may be related in the related FAQ page, linked below, about how to do this.

Related Pages
This page was: Helpful | Not Helpful