If you are having trouble with the CLC Network License Manager / License Server, which is the software that is used to server CLC network licenses, then please:

  • send an email to ts-bioinformatics@qiagen.com
  • describe the issue you are seeing as completely as possible
  • attach the logfile for the CLC License Server to your email

 

The logfile for the CLC Network License Manager / License Server is called licenseserver.log and can be found in the installation area of your CLC Network License Manager / License Server software.