How do I submit an error report for a CLC Genomics Server to the CLC Support team?
Go Back If the Genomics Server administrative web interface is accessibleTo submit your CLC Server logs, please go to the administrative web interface for the Genomics Server and click on the "report a bug" link in the top right hand side.
On a machine with a network connectionIf you are already in touch with us related to the issue you are sending a report about, please include the support request number in the email line of your submission, for example:
joeblogs@madeupplace.com 12300
Then click on the button labelled "Submit Bug Report".
Please include a detailed a description of your question, or the problem you are experiencing.
On a machine without a network connection
Using this method results in the submission of a zip archive of your Server log files along with your request. If you have problems sending your report to us due to the size of the log file archive, then please send an email to ts-bioinformatics@qiagen.com to let us know this. We will then provide alternative platform that you can transfer the files to.
If the Genomics Server administrative web interface is NOT accessiblePlease create a zip (or compressed) file containing the following files from the Genomics Server installation directory:
Please email this compressed file to ts-bioinformatics@qiagen.com. |