HomeCLC FAQ - CLC licenses and myCLCLicense ErrorsWhat does "The server does not have a license for this product" mean?

5.11. What does "The server does not have a license for this product" mean?

 

"The server does not have a license for this product" message indicates that there is not a network license file for the CLC software you are attempting to run. It will appear as follows:

Image_no_license_for_this_product

This means that the License Server was contacted, but a license was not found. The necessary license could be for a Workbench, eg. the Genomics Workbench as in the example above, or it could be for a commercial plugin, such as the CLC Genome Finishing Module. To overcome this issue, please take the following steps:

  1. Log in to myCLC and click "Licenses" to find the License Order ID for your Network License 

  2. Download the license for your License Server using your License Order Id

  3. Restart the License Server

 

After you have taken the above listed steps, please try running your CLC software again. If you continue to experience this issue, please

  • locate your license server log file, licenseserver.log, in the license server installation folder, and

  • email ts-bioinformatics@qiagen.com with this license server log file attached.

 

 

 

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