The error message "The server does not have a license for this product" indicates that for the QIAGEN CLC software you are attempting to run no network license file is available on the CLC Network License Manager/CLC License Server. The message will appear as follows:
This means that the Network License Manager/License Server was contacted, but a license, e.g. for QIAGEN CLC Genomics Workbench as in the example above, or for a commercial plugin, such as QIAGEN CLC Genome Finishing Module, was not found.
If you are the owner of the network license (or their technical contact), to overcome this issue, please take the following steps:
- Log in to myCLC and click "Licenses" to find the License Order ID for your Network License
- Download the license to the CLC License Server using your License Order ID
- Restart the License Server
After you have taken the above listed steps, please try running your CLC software again.
If you continue to experience this issue, please
- locate your license server log file, licenseserver.log, in the license server installation folder, and
- contact ts-bioinformatics@qiagen.com by email with the license server log file attached.
If you are not the owner of the license please contact the license owner to perform the steps outlined above.