HomeCLC FAQ - CLC licenses and myCLCLicense ErrorsWhat does "The License Web-Service could not be contacted. Unknown host: secure.clcbio.com" mean?

5.9. What does "The License Web-Service could not be contacted. Unknown host: secure.clcbio.com" mean?

The error reported by the Workbench, "License web-service could not be contacted" suggests that the Workbench is not able to connect to the CLC licensing service, which is necessary to download a license file.

This error is usually due to the CLC Workbench not being able to connect to the external network, due to proxy settings or because the machine the Workbench is installed on is not able to contact the external network at all. Solutions in each of these cases are described below.

 

Situation 1: Your site uses a proxy

Description: If your site makes use of a proxy, then you need to configure the Workbench software with those settings. This proxy server configuration will also likely to be needed if you wish to use Workbench functionality connecting to services on the Internet.

Solution: Configuring the CLC Main Workbench to use a proxy server is described in the Workbench manual:

http://resources.qiagenbioinformatics.com/manuals/clcmainworkbench/current/index.php?manual=Network_configuration.html

After configuring the proxy server settings it should be possible to run the License Manager again and successfully download a license file.

If you cannot get this to work, please try the solution given for Situation 2 below.

 

Situation 2: The machine the Workbench is installed on cannot contact the external network

It is possible to use a web browser from any machine that can connect to the Internet to download a license file for the machine that the Workbench is installed on. 

Information on how to do this is provided in the associated FAQ entry:

How can I download a static license file for a Workbench being run on a non-networked machine?

Related Pages
This page was: Helpful | Not Helpful