An error message saying "Unknown License-ID" appears when your License Order ID was not recognized for downloading a license.

This error can e.q. occur

• if you attempt to download a network license through the static license Direct Download tool or
• if an incomplete License Order ID is used.

License order IDs for static licenses will start with CLC-LICENSE- and for network licenses with CLC-NETWORKLICENSE-. As those characters are part of the license order ID they will need to be included in the attempt to download a license.

The completeness of an license order ID can be checked via the license owner's or their technical contact's myCLC account. For information around myCLC visit the following FAQ article: What is myCLC?  




If you have been provided with a network license order ID please follow the instructions in the FAQ: How do I download a network license?