5.5. What does "The license is not valid..." mean?
This FAQ entry relates to messages seen in the Workbench where a license is not valid. This can occur for both network and static licenses. In both cases, the license file that is being used is not valid for the version of the Workbench you are attempting to run.
If you are attempting to use a static license, the error message indicates that a new license file needs to be downloaded to the Workbench. The error message will appear as follows:
If you are attempting to use a network license, the error message indicates that the license file on the license server needs to be updated. The error message will appear as follows:
If your licenses are covered by our Maintenance, Updates and Support (MUS) program
If your licenses are covered by our MUS program, then you can download a new license file using your existing license order ID.
Static License covered by MUS
Information about upgrading an existing static license can be found in our manual here:
Further details about static licenses for Workbenches can be found in this section of the manual:
Network License covered by MUS
Information about downloading an updated network license file can be found in our manual under this section:
If you have downloaded a new network license file, and you are still encountering this error message, "The license is not valid..." then please check that
- The old license file has been removed from the CLC License Server installation location and license directory. Only one license file for a single License Order Id can be provided to Workbenches by the CLC License Server; if the old license file is present, the new file may be ignored and the old file may continue to be used.
- The CLC License Server has been restarted since the new license file has been downloaded. The CLC License Server requires a restart when changes to license files are made.
- The Workbench is connecting to the correct CLC License Server. While rare, it is possible more than one CLC License Server is running on your network. If you have chosen the option to "Automatically detect license server" in the Workbench License Server Connection settings and there is more than one CLC License Server running on your network, it is possible you are not connecting to the intended CLC License Server. In this case, please select the manual option and specify the CLC License Server information including the IP address and port number. More information about setting this up is available at:
If your licenses are not covered by our MUS program
If your licenses are not currently covered by our MUS program, then any new license file you download will not support a new major version. In this case, downloading a new license file will not resolve the problem.
The possible solutions are:
- Renew your MUS coverage. If you are interested in renewing your MUS cover, please send an email to email@example.com
- Use an older version of the software that is supported by your license.
Information about your licenses and MUS subscriptions can be found through your myCLC account. Installer files for older versions of the Workbenches are also available there. Your license will be valid for Workbench versions released before your MUS expiration date. The release date is included on the software download page in myCLC.
If you do not yet have access to your myCLC account, please see the related FAQ entry: How can I get access to myCLC?
The issue described on this page occurs when moving between major versions of the software. New major versions are those where the first number changes. e.g. 11.x to 12.x. New license files are not necessary when moving between minor versions. Minor versions are those where numbers after a decimal point change, e.g. 11.0 to 11.0.1 where the major version number (11) stays the same.