HomeCLC FAQ - Basics: Installation, data, system resourcesSystem and resourcesWhy does the Workbench 3D Viewer throw a OpenGL error suggeting that my graphics card needs updating?

3.7. Why does the Workbench 3D Viewer throw a OpenGL error suggeting that my graphics card needs updating?

With the release of CLC Genomics Workbench 6.5 and CLC Main Workbench 6.9 (and any future versions), a new 3D viewer was introduced. This uses an OpenGL Application Programming Interface and requires a graphics card with proper OpenGL 2.0 support. This means that users with old graphics cards or old graphics card driver, or if the Workbench software is running from a platform (e.g. older version of virtual machine with no 3D sopport) may encounter problems launching the software and will need to either upgrade the driver or switch to a more compliant platform in order to work properly.

The graphics requirements for CLC software are described in

https://www.qiagenbioinformatics.com/system-requirements/

Updating your graphics card drivers:

Note that on Windows the 'Windows Update' facility may state that your graphics card driver is up-to-date though this is not the case.

To update your drivers you may want to first check the web page of the relevant computer manufacturer. These often have a download section with e.g. driver updates.

It may be necessary to go to the manufacturer of the graphics card in order to get the most recent driver and hence solve the problem. You will be able to look up the graphics card details and name of the manufacturer on your machine.

A 64-bit workbench version is strongly recommended (because of the way we currently reserve Java memory for 3D rendering).

 

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