HomeCLC FAQ - CLC licenses and myCLCLicense ErrorsWhat does "Your license can not be used on a Terminal Server" mean (with static license)?

5.13. What does "Your license can not be used on a Terminal Server" mean (with static license)?

The error message "Your license can not be used on a Terminal Server" shows up when the Workbench is installed on a computer that is being accessed remotely (e.g. through Windows Remote Desktop or similar systems):

License error

Solution to solve the issue:

The error message means that running the Workbench is not permitted with license you are currently using. We offer a network license as an alternative solution. A network license allows you to make the Workbench available for everyone (or a particular set of users) on your network, either through a remote desktop installation, or when running copies of the Workbench installed on local machines. Please email the product representative at bioinformaticssales@qiagen.com if you would like to learn more about this solution.

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