HomeCLC FAQ - CLC Genomics Server and Command Line ToolsCLC Genomics ServerWhy can't I see the groups I expect when setting up permissions?

2.4. Why can't I see the groups I expect when setting up permissions?

After enabling permissions on a given File Location for a CLC Genomics Server, you should then be able to select the groups you wish to grant access to.

If you do not see the groups you expect presented to you in the list, then this could be because you have not logged into the CLC Genomics Server as a user that is part of the Admin group. 

That is, the account used to log into the  CLC Genomics Server to set permissions must be an Active Directory - AD or LDAP account and it must be a member of the group entered in the "Admin group name" field of the AD or LDAP authentication configuration on the CLC Genomics Server.

If the user you log in as does not meet that criteria, please log out and log in as a user that does. Please note that the user called "root" that is provided as part of the CLC Genomics Server default installation is not an AD or LDAP account.

If the problem you are seeing persists, please submit your CLC Genomics Server logs.  Information on how to do this is linked via the Related Pages at the bottom of this page.)

In the box labelled "Message to CLC bio" box, please supply:

  • a description of what you are seeing
  • the Distinguished Name of a user account that is a member of the intended "Admin group"
  • the Distinguished Name of one or more of the groups that is within the intended "Groups DN" OU

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