HomeCLC FAQ - Basics: Installation, data, system resourcesInstallation and upgradesWhere can I get installer files for the software?

1.1. Where can I get installer files for the software?

There are a number of ways you can get installer files for CLC software. These are:

Plugin installers are provided separately, as described at the bottom of this FAQ entry.

 


 

Getting installer files via your myCLC account

Installer files for the current releases as well as older versions of CLC core products can be downloaded via your myCLC account.

If your license for your CLC software product is presently covered under our maintenance, upgrades, and support (MUS) program

  • Log into your myCLC account.
  • Click on the Download tab on the right hand side of the page. You should now see listed the products you have licenses for.
  • In the drop-down list, the most recent version of the software you are eligible to run should be the version selected by default.
  • Click on the Download link for the installer file appropriate to the operating system you will run the software on.

If your license for your CLC software product is not covered under our maintenance, upgrades, and support (MUS) program

  • Log into your myCLC account.
  • Click on the Licenses tab on the right hand side of the page. You should now see listed the products you have licenses for.
  • Under Active licenses with expired maintenance section, click on the plus symbol to the left of the product in question to expand that section.
  • Under the subsection called Products, click on the name of the product. This will take you directly to a page of download links for installers for a version of the software compatible with your license.

    Please note that if you have multiple licenses for a product, where some are covered by the MUS program and some are not, then you will be shown the installer files for the latest version of the software, even if you selected a license that was no longer covered. In this case, please select the latest version supported by your license from the drop down list of version numbers.

If you are using licenses owned by someone else

  • Log into your myCLC account.
  • Click on the Downloads tab on the right hand side of the page.
  • Click on the More CLC Products tab within the Downloads tab section.
  • Find the product you need in the list and select the version you need installers for using the drop down menu beside the relevant product name.

If you do not already have access to your myCLC account, a linked page from this FAQ provides information on how to request this.

 

Getting installer files via the QIAGEN Digital Insights website

The latest version of CLC core products are available from our website.

You can navigate to individual product webpages from
https://digitalinsights.qiagen.com/products/  Where relevant, software installers can be downloaded from such product webpages. Installer files made available this way are always for the latest version of the software.

Getting plugin installers

Plugins for CLC Workbenches can be downloaded and installed via the Plugin Manager of that software.

Plugin installers for both CLC Workbenches and CLC Servers can be downloaded from our website at:

https://digitalinsights.qiagen.com/products-overview/plugins/

Just click on the Download icon (a downwards facing arrow on the right hand side) for the relevant plugin and then choose the installer matching the core product version you are using.

Further information:

 

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